Privacy Policy

1. Introduction

Gourmet Express ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online ordering system (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms, please do not access or use the Service.

We may revise this Privacy Policy from time to time. Changes will be posted with the updated date above. Please check this page periodically to stay informed.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including when you create an account, place an order, or contact us. This may include your name, email address, phone number, delivery address, and payment information.

We also collect information about your use of our services, including your order history, preferences, and interactions with our website and mobile applications.

We use "cookies" and similar technologies to collect information about your browsing activities and to personalize your experience on our website.

We use the information we collect to provide, maintain, and improve our services, to process your orders, to communicate with you, and to personalize your experience.

We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications from us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

2.2 Automatically Collected Information

We may collect certain data automatically, such as:

• Device information and browser type
• IP address
• Operating system
• Usage data (e.g., pages visited, interactions, time spent)
• Cookies and similar tracking tools

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Manage your account
• Communicate order and service updates
• Send promotional communications if opted in
• Improve our Service and customer experience
• Detect and prevent fraud or misuse
• Comply with legal obligations

4. Sharing Your Information

4.1 Delivery Partners

We share your delivery details with our drivers or third-party services to fulfill your order.

4.2 Service Providers

We may share your data with service providers such as payment processors, hosting services, and email platforms solely to deliver our Service.

4.3 Legal and Business Needs

We may disclose data if required by law or in the case of a business transition.

5. Cookies and Tracking

We use cookies for essential site functionality, analytics, and personalization. You may disable cookies in your browser settings, though this may limit certain features.

6. Data Security

We implement technical safeguards to protect your data. However, no system can guarantee complete security. Please use the Service responsibly and on secure networks.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights

You may have rights including:

• Access or correct your personal data
• Request deletion or restriction of data
• Withdraw consent where applicable

Contact us below to exercise your rights.

9. Children's Privacy

We do not knowingly collect information from anyone under 18. If you believe a minor has submitted data, contact us promptly.

10. Contact

If you have questions or concerns, please contact:

Gourmet Express
1735 Kipling Ave
Etobicoke, ON M9R 2Y8
Phone: (416) 240-9933